THE IMPACT OF E-BANKING ON DEPOSIT MONEY BANKS (DMBS) SERVICE DELIVERY IN NIGERIA
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TITLE PAGE
THE IMPACT OF E-BANKING ON DEPOSIT MONEY BANKS (DMBS) SERVICE DELIVERY IN NIGERIA
BY
---
EE/H2013/01430
DEPARTMENT OF ----
SCHOOL OF ---
INSTITUTE OF ---
DECEMBER,2018
APPROVAL PAGE
This is to certify that the research work, "the impact of e-banking on deposit money banks (dmbs) service delivery in nigeria" by ---, Reg. No. EE/H2007/01430 submitted in partial fulfillment of the requirement award of a Higher National Diploma on --- has been approved.
By
--- . ---
Supervisor Head of Department.
Signature………………. Signature……………….
……………………………….
---
External Invigilator
DEDICATION
This project is dedicated to Almighty God for his protection, kindness, strength over my life throughout the period and also to my --- for his financial support and moral care towards me.Also to my mentor --- for her academic advice she often gives to me. May Almighty God shield them from the peril of this world and bless their entire endeavour Amen.
ACKNOWLEDGEMENT
The successful completion of this project work could not have been a reality without the encouragement of my --- and other people. My immensely appreciation goes to my humble and able supervisor mr. --- for his kindness in supervising this project.
My warmest gratitude goes to my parents for their moral, spiritual and financial support throughout my study in this institution.
My appreciation goes to some of my lecturers among whom are Mr. ---, and Dr. ---. I also recognize the support of some of the staff of --- among whom are: The General Manager, Deputy General manager, the internal Auditor Mr. --- and the ---. Finally, my appreciation goes to my elder sister ---, my lovely friends mercy ---, ---, --- and many others who were quite helpful.
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With the proliferation of the internet coupled with the growing acceptance of the digital lifestyle and the world becoming increasingly addicted to e-business, the trend of cash transactions is now giving way to electronic payment system. Considering the rapid channel for performing various bank transactions spread in the adoption of electronic banking as a among banks in Nigeria. This study investigated the impact of e-banking on deposit money banks (DMBS) service delivery in Nigeria using a case study of deposit money banks in Nigeria. In pursuance of this objective, primary data were obtained by administering questionnaire forms to customers of purposively selected banks, using the Statistical Package for Social Science (SPSS) and it was observed that banks’service delivery in Nigeria since the adoption of electronic banking has improved compared to the era of traditional banking. This improvement was noticed in the strength of banks, revenue and capital bases as well as significant influence services delivery interm of transactional convenience, time required to complete a transaction, cost of transaction, and transaction reliability. It was concluded that the introduction of e-banking drastically improved service delivery of deposit money banks in Nigeria.
TABLE OF CONTENT
Title page i
Declaration ii
Dedication iii
Acknowledgment iv
Table of content vi
Abstract x
CHAPTER ONE
INTRODUCTION
1.1 Background to the Study 1
1.2 Statement of the Problem 4
1.3 Objectives of the Study 4
- Research Questions 5
1.5 Hypotheses of the Study 5
1.6 Scope of the Study 6
1.7 Justification for the Study 6
1.8 Limitations of the Study 7
1.9 Definition of Terms 7
1.10 Plan of the Study 8
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction 9
2.2 Conceptual Framework 9
2.2.1 Overview of E-banking 9
2.2.2 Evolution of E-Banking in Nigeria 10
2.2.3 Concept of E-Banking 12
2.2.4 Cost of transaction 15
2.2.5 Transactional Reliability 15
2.2.6 Transactional Convenience 16
2.2.7 Time required to complete a transaction 17
2.2.8 E- Banking Product/Service 17
2.2.9 E-banking and Service Delivery 22
2.2.10 Assessments of E-banking 23
2.3 Theoretical Background 24
2.4 Empirical Evidence 24
- Problems Facing E- banking (Cashless Policy) in Nigeria 26
2.4.2 Positive Impact of E-Banking (cashless policy) in Nigeria. 28
2.4.3 Negative impact of (Cashless Policy) E-Banking in Nigeria 30
2.5 Research 31
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction 33
3.2 Research Design 33
3.3 Population of The Study 33
3.4 Sampling Technique 34
3.5 Method of Data Collection 34
3.6 Method of Data Analysis 35|
CHAPTER FOUR
DATA PRESENTATION, ANALYSIS AND DISCUSSION OF RESULSTS
4.1 Introduction 36
4.2 Demographic Analyses 37
4.3 Hypotheses Testing 41
4.4 Discussion of the Findings 45
CHAPTER FIVE
DISCUSSION, CONCLUSION AND RECOMMENDATIONS
Introduction 47
Summary 47
Conclusion 49
Recommendations 50
Suggestions for Further Studies 52
REFERENCES 53
APPENDIX 60
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