COMMUNICATION RELATED PROBLEMS FACE BY THE SECRETARY IN THE OFFICE : The concern of this study was to look into the effect of communication problem encountered by secretaries in the office, and ways of solving them. A sample of 120 working class secretaries was used. The questionnaire, interview and observation were the method of data collection. It was found that communication brings about mutual understanding in various organisation and also communication offer employment opportunity to individuals. Findings also revealed that in order to channel communication properly, report, letters, memorandum must be involved in communication. It also revealed that poor quality network facilities were the major causes of communication breakdown in various offices.{...read more to view and download}

EFFECT OF STAFF WELFARE AND MOTIVATION ON THE PRODUCTIVITY OF A SECRETARY (A CASE STUDY OF THE CENTRAL BANK OF NIGERIA, ENUGU ZONAL OFFICE) : The topic of this study is – Effect of Staff Welfare and Motivation on the Productivity of the Secretarial Staff – A case study of Central Bank of Nigeria, Enugu zonal office.
Primary and secondary sources of data were used to gather facts. The questionnaire which was structured as the major source of data collection. For research questions which were formulated were duly analyzed. The population of the study was 12. 12 were secretaries while 10 were management staff and managers. Frequencies and percentages formula were used to analyze the data.
It was discovered that to a large extent, the secretarial staff were provided with staff welfare facilities and motivation and that some of the tools the bank used were medical facilities, lunch allowances, funeral training of secretarial staff, retirement benefits etc.
However, while staff welfare and motivation increases the productivity of the secretarial staff, it was observed that there was need for the bank to work on improving on regular trainijng of secretaries, attractive retirement benefits etc. consequently with regard to the above, it was recommended that the bank review areas such as providing good working environment, improve on their work of providing staff welfare facilities and motivation, take adequate care of their secretarial staff for increase productivity{...read more to view and download}

THE EFFECT OF RECRUITMENTS, SELECTION AND PLACEMENT ON ORGANIZATIONAL EFFECTIVENESS (A CASE STUDY OF SELECTED INSURANCE FIRMS IN PORT HARCOURT) :

The office of recruitment, selection and placement on organizational effectiveness in many firms we investigated upon and analyzed.
The 60 respondents from 17 insurance companies in Port Harcourt Metropolis, the hypothesis that formalized polices have significant and positive impact on organizational effectiveness are tested. The issue between placement to qualified personnel in key functional arias and attainment of organizational effectiveness was also tested.
It was found that through recruitment selection and placement of employees have some effects on organizational effectiveness.
It was pointed out that the overriding aim of organizational policy should not just only formalize personnel. Such as fringe benefits, regeneration, promotion, higher pay, training and developments should also be considered.
From the analysis, it was also found that most organizations prefers the placement of qualified personnel in key functional areas, the ranks should shy away from challenging responsibilities which may be associated with such promotion.{...read more to view and download}

COMPETENCES NEEDED BY SECRETARIES IN MODERN BUSINESS ORGANIZATION.
(A CASE STUDY OF IBEKU LOCAL GOVERNMENT UMUAHIA ABIA STATE) : The major purpose of this study was to determine the competencies needed by secretaries in Modern Business Organization in Ibeku Umuahia Metropolis of Abia State. The population of the study consisted 160 Executives and Secretaries from Government Organization in Ibeku Abia State. The sample for the study was 135 executives and secretaries out of 130, which were drawn using sample random sampling. For research questions were formulated which guided the study. A 30 items structured questionnaire was developed, validated and tested.
The frequency percentages were used to answer the research questions. The major findings of the study were (1) Secretaries in government organizations in Ibeku Umuahia see themselves as acquiring the skill competencies. (2)Bosses as well as the secretaries as having such skills. Consequently, the secretaries in some of the establishments were not adequately motivated therefore; they could not put in their best in the job. It was recommended that (1) motivation and encouragement of secretaries in business organization. (2)Training for the secretaries. (3)Acquisition of office equipment by the organizations. Suggestions for further studies were also made {...read more to view and download}