ABSTRACT
The objective of this research study is to find out effectiveness of information technology in banking system delivery, in carrying out this project observation, personal interviews and questionnaire were employed in order to make the research simple and more practice in nature. The researcher reviewed related in literature in chapter two of the topic, they tried to review to extend which information technology is effective in banking industry.
The researchers also sourced their data through both primary and secondary sources in chapter four. In the analysis the researchers used the chi-square to present their findings both specific and general findings from the study, made recommendation and conclusion.
TABLE OF CONTENT
Cover page i
Title page ii
Approval page iii
Acknowledgement iv
Abstract v
Table of content vi-ix
Proposal x-xi CHAPTER ONE
1.0 Introduction 1
1.1 Background of the study 2-3
1.2 Statement of problem 3-4
1.3 Objective of the study 4-5
1.4 Research questions 5
1.5 Formation of hypothesis 5-7
1.6 Significance of the study 7-8
1.7 Scope and limitation of the study 8-9
1.8 Definition of Terms 9-10
Reference 11
CHAPTER TWO
2.1 Information Technology 12-13
2.2 The effect of information technology on the growth
of the banking Industry in Nigeria. 13-14
2.3 Information Technology and Banking in Nigeria 15-21
2.4 The Internet 21-22
2.5 The Concept of Information Technology and competition 23-25
2.6 Profitability of the Nigeria Banking Industry 25-26
2.7 The Information Superhighway 27-28
Reference 29
CHAPTER THREE
3.0 Research Design and Methodology 30
3.1 Research Design 30
3.2 Area of study 30-31
3.3 Population of the study 31
3.4 Sample and sampling techniques 31-33
3.5 Instruments of data collection 33
3.6 Methods of data presentation 34
3.7 Methods of data analysis 34
Reference 35
CHAPTER FOUR
4.1 Data presentation and Analysis 36-45
4.2 Hypothesis Testing 45-52
CHAPTER FIVE
5.0 Summary of findings, Conclusion and Recommendations 53
5.1 Summary of findings 53-54
5.2 Conclusion 54
5.3 Recommendations 55-56
Bibliography 57-58
PROPOSAL
Information technology is the collection and gathering recording storage processing and communication or micro-electronic-based, combination of computer and telecommunication technology. It is however, based on the convergence of data processing and communication techniques, the former providing the information while the latter provide the vehicle for dissemination or communicating it.
Also information technology can be said to a relatively new field that combines the technology of the computer with that of field communication, concerned with the gathering, recording, storage, processing and dissemination of information and represents the largest form of man-machine interface such as internet services. In so doing the work will be subdivided into five part that will follow logical procedure in executing the task
In the first chapter, the authors introductory aspect of the work presented example statement of problem, objective of the study, purpose of the study, research question, significance of the study, scope and limitation of the work and definition of terms.
The author went ahead to survey if a galaxy of existing literature on the subject of the research works.
Data were collected from primary and secondary sources for analysis of the data so collected were presented, interpreted and the raised hypothesis were tested.
The author also presented the findings and made recommendations and conclusion of the work.
CHAPTER ONE
1.1
INTRODUCTION
Actually the banking industry has gone too far into Information Technology, Information Management and others in the delivery of their customer’s services.
Through information technology is sustained in the concept of information management. Hence, information technology is narrower than information management but also depends heavily on network of systems technology just like information management therefore; it is a tool for information management. However, when we come to the issue of the effectiveness of information -Technology in banking system “delivery”. It is at great effect, in the sense that information technology has powered the banking industry. Service / system delivery are made easy, no more time wasting for just a simple banking transaction, information technology is and will continue to be of positive effectiveness to both bankers and customers. Well, it have some short comings in both area of the bankers and customers and the Nigeria economy at large.
1.2 BACKGROUND OF THE STUDY
When we talk about the background we are to dance down to the information meaning of information technology and what is all about, since it is the central of thought.
However according to Akuwudike and Ugwu (2002), information technology is the collection and gathering of recording, storage, processing and communication on macro-electronic based, combination of computer and telecommunication technology.
It is however, based on the convergence of data processing and communication techniques, the former providing information while the latter provided the vehicle for disseminating or communicating it, is hence a relatively new filled that combines the technology of the computer with that of telecommunications and therefore represent the latest form of man-machine interface.
Moreover, it has played a vital role in the newer field of experts systems and artificial intelligence. Experts are able to achieve these fits because of the abundant knowledge on, and the relevance of information theory which itself is the study of information and the way it is communicated (Armstrong 1993).
Also information Technology can be said to a relatively new field that combines the technology of the computer with that of communication concerned with the gathering, recording, storage, processing and dissemination of information and represents the largest form of man-machine interface such as internet services; All experts system just but few Jan 1987
1.3 STATEMENT OF PROBLEM
In recent time, most banks have been in the bandage of how to manage their information, and how to satisfy their customers.
Also, the rate of competition in the banking industry today is also a big problem on the banking industry and happens to be Union Bank plc.
However, the Union Bank plc. Also have the problem it’s ability to meet with it’s raising population of customers for instance, if you visit the Union Bank Okpara Avenue branch or some other branches is not well disposed in information technology, such as the issue if online, not adequately effective. Hence contribute to the valuable time customers spend in the bank to meet of their needed transaction.
The problem of network is another problem which is currently experienced in the banking industry (union bank plc) most times you go to the bank you have system failure which hinders operations of banks services to their and that will lead to the customer not achieving their aim in such period.
1.4 OBJECTIVE OF THE STUDY
The purpose of the study is to find out, how banks have been pressing to make information technology effectiveness in delivery of its service to satisfy her customer. However, this study is out to identify and examine the following:
- To examine how effective information technology is to the banking industries service delivery.
(b) To examine customer response to the introduction of some
Information technology items like (ATM) Automated teller Machine.
(c) To examine what good internet has done to banking industry.
(d) To identify the problems associated with information technology it’s
Items.
- To suggest and recommend possible solution to problems so identified
1.5 THE RESEARCH QUESTIONS
The research question includes the following:
(1) Is information technology has any effect to the banking service
delivery?
- Does customers response positively to the information technology
Items like ATM
- Is internet needed in service delivery of the banking industry?
(4) Does banking industries experience any problem in adopting the
Information technology as a mode if operative in customer service
delivery.
1.6 FORMATION OF HYPOTHESIS
To analyzed the effectiveness of information technology in banking services delivery the following hypothesis are formulated.
HYPOTHESIS ONE
- Ho: customer does not respond positively to the information
Technology items like ATM.
Hi: customer respond positively to the information technology
Items like ATM.
HYPOTHESIS TWO
- Ho: information technology is not of any importance to the effective
banking service delivery
Hi: information technology is of great importance to the effective
banking service delivery
HYPOTHESIS THREE
(C) Ho: internet is not really needed for effective service delivery in the
banking industry.
Hi: internet is really needed for effective service delivery in the banking industry.
HYPOTHESIS FOUR
(D) Ho: The banking industry does not experience any problems in adopting information technology as a mode of operation in customer service delivery.
Hi: The banking experience problems in adopting information as a mode of operation in customer service delivery.
1.7 SIGNIFICANCE OF THE STUDY
Considering the great competition in Banking Industry presently, the use of information technology is of great importance to bank that may deem it fit to adopt it.
Information technology has represented a turn around change in banking cultures and the ways of doing things into new ways.
It has also enable the banks to benefits from its array of produce is especially in the provision of service like on line banking, internet banking e.t.c. through the acquisition of programmes and websites. These features enhanced communication and transaction across the world into a global village. Through these arrays of service and delivers information technology has been able to enthrow the world into the recent and widely orchestrated information super high way.
Information technology as has been highlighted earlier on, is an essential basis for planning, organization, managing administering and controlling the key operations and activities within the banking industry and other organization.
Finally, information technology provided to capacity to generate process and manipulate masses of continuous information quickly and economically and ensure that it can be accessed rapidly.
1.8 SCOPE AND LIMITATION OF THE STUDY
As the topic implies, the study will be restricted to the banking industry with particular reference to the Union Bank Plc Okpara Avenue branch and will be further split into four areas viz:
- Information Technology operation in the bank via customer services, each and clearing and other sectioned.
- Internet uses in the bank.
- Customer’s response to service delivery of union bank.
- The effectiveness of service delivery in the banking industry.
Time limit is necessary in that the researcher has to consider together with the other course that will help in the successful completion of the programme.
Another limiting factor is money. The Lord Economic climate in the country and the nation’s total commitment to want the structured.
As a result of the above limitation, the scope of this work has reduced to a management level.
Furthermore, some vital motivated of information which would have helped the quality of the research work are not to our reach due to lack of finance, unfaithfulness of some respondent to reveal certain information to the researcher.
Course load: The researcher had many other academic problems to solve other than project. The apportionment of time to all these activities made it had to be carried out under the desired time interval.
In spite of the above limitations, the researcher worked relentlessly within the limit to achieve the stated objectives of this work.
1.9 DEFINITION OF TERMS
- ARITIFICIAL INTELLIGENCE: The use of computer to stimulate the reasoning process of an expert human being in solving complex problems in a special area of expertise (domain)
- COMPUTER: A machine used in modern time in organization and home to manipulate data.
- DATA PROCESSING: The transformation of data inputs into information output.
- DEVICE: Thing made or used for a purpose scheme.
- GLOBAL VILLAGE: The word refer to as a small and simple communication place.
- DISSEMINATE/ DISSEMIN ATION: A way of spread information widely.
- INTERNET: It global computer network, that is linked together through telecommunication (i.e. telephone network).
- MANIPULATE: To handle or manage in skillful or cunning way.
- SUPER HIGH WAY: This a number of changes in the way Americans can communicate with earth and people around the world.
- TECHNOLOGY: The study of mechanical arts and applied sciences.
REFERENCES
AKUNUDIKE H. C AND UGWU O. I (2002) Management information system
Enugu, Gostak Printing and publishing co ltd. P. 150-154
ANEKE I. C (2005) The realities of computing. Enugu, immaculate publishing ltd. P. 127.
UGWU OLIVER (2005) Management Information system. Enugu
I.M.T p. 62
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