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TITLE PAGE

THE IMPACT OF BRANDING ON PATRONAGE OF CUSTOMER GOODS(A CASE STUDY OF UNILEVER PLC, ABA ABIA STATE)

 

 

BY

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EE/H2013/01430
DEPARTMENT OF ELECTRICAL AND ELECTRONICS ENGINEERING
SCHOOL OF ENGINEERING
INSTITUTE OF ---

DECEMBER,2018

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APPROVAL PAGE

This is to certify that the research work, "the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)" by ---, Reg. No. EE/H2007/01430 submitted in partial fulfillment of the requirement award of a Higher National Diploma on Electrical and Electronics Engineering has been approved.

By
Engr. ---                                                     Engr. ---
Supervisor                                                  Head of Department.
Signature……………….                           Signature……………….        

……………………………….
 Engr. ---
External Invigilator

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DEDICATION
This project is dedicated to Almighty God for his protection, kindness, strength over my life throughout the period and also to my --- for his financial support and moral care towards me.Also to my mentor --- for her academic advice she often gives to me. May Almighty God shield them from the peril of this world and bless their entire endeavour Amen.

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ACKNOWLEDGEMENT

The successful completion of this project work could not have been a reality without the encouragement of my --- and other people. My immensely appreciation goes to my humble and able supervisor mr. --- for his kindness in supervising this project.
My warmest gratitude goes to my parents for their moral, spiritual and financial support throughout my study in this institution.
My appreciation goes to some of my lecturers among whom are Mr. ---, and Dr. ---. I also recognize the support of some of the staff of --- among whom are: The General Manager, Deputy General manager, the internal Auditor Mr. --- and the ---. Finally, my appreciation goes to my elder sister ---, my lovely friends mercy ---, ---, --- and many others who were quite helpful.

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PROJECT DESCRIPTION: This work “impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” research material is a complete and well researched project material strictly for academic purposes, which has been approved by different Lecturers from different higher institutions. We made Preliminary pages, Abstract and Chapter one of “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” visible for everyone, then the complete material on “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” is to be ordered for. Happy viewing!!!

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The purpose of this study is to incorporate the core brand image, brand attitude and brand attachment with environmental consequences to testify the impact on the consumer purchase intentions. Does environmental consequences has some role while formatting purchase intention of the customer or people do not think about it. Either customers want to attach themselves with brand only or they also keep into account the corporate social responsibility index as well. Results show that core brand image and brand attitude has positive impact whereas environmental consequences have negative effect on the purchasing intention of customers (smokers).

TABLE OF CONTENTS
COVER PAGE
TITLE PAGE
APPROVAL PAGE
DEDICATION
ACKNOWELDGEMENT
ABSTRACT

GLOSSARY

CHAPTER ONE
1.0    INTRODUCTION
1.1    STATEMENT OF PROBLEM

1. OBJECTIVE OF THE STUDY
2. RESEARCH QUESTION
3. SIGNIFICANCE OF THE STUDY
4. STATEMENT HYPOTHESIS
5. SCOPE OF THE STUDY
6. LIMITATTION OF THE STUDY
7. DEFINITION OF TERMS

CHAPTER TWO
2.0      LITERATURE REVIEW

1. OVERVIEW OF THE STUDY
2. BACKGROUND INFORMATION
3. OBJECTIVE OF THE COMPANY
4. DECISION CRITERIA
5. POPULAR ATTRIBUTES OF BRANDING
6. WHERE CONSUMERS LOOK
7. BRAND EQUITY
8. BRANDING STRATEGY
9. REVIEW OF RELATED STUDIES
10. HISTORICAL BACKGROUND OF THE STUDY

CHAPTER THREE
3.0    RESEARCH METHODOLOGY

1. INTRODUCTION
2. RESEACH DESIGN
3. SOURCE OF DATA
4. POPULATION
5. DETERMINATION OF SAMPLES
6. LIMITATION OF THE STUDY
7. METHOD OF ANALYSIS

CHAPTER FOUR
4.1    RESULT ANALYSIS
4.2    DATA PRESENTATION
4.2    ANALYSIS OF RESEARCH QUESTIONS
4.3    RESULT
CHAPTER FIVE

1. SUMMARY OF FINDINGS
2. CONCLUSION
3. RECOMMENDATION
4. REFERENCES

CHAPTER ONE
1.0                                                           INTRODUCTION
1.1                                         BACKGROUND OF THE STUDY   
Product is a universal entity that cuts across all woks of Life. Every organization either profit oriented or socially services do usually have a major focus, which is also the basis for their existence. The major focus is PRODUCT.
Product can be defined as anything that can be offered to the market to satisfy
want or need of the consumer. It is anything that has utility and ability to satisfy consumer’s want. Products are of different types. These include:

1.  Physical e.g. automobile, book, shoes, etc.
2. Service e.g. haircut, security agency, estate agency etc
3. Person e.g. Michael Jackson, Bill Clinton, Ben. Adebowale, etc
4. Place e.g. Nigeria, Jerusalem, Mecca etc
5. Organization e.g. boy scout, Red cross etc
6. Ideas e.g. family planning, Safe driving etc

The prospect of any product depends Marjory on the design and packaging given to such product known as branding. The better the brand given to a product, to better the prospect of such a product. One of the instruments that can be used to measure the prospect of a product is the sales volume of such product that is the consumer’s patronage. Any product with good brand is most likely to have a higher sales volume than product with poor brand. To select the best design and packaging for the product, the level of the product must be considered. These levels are: (i) Core benefit. (ii) Basic product (iii) Expected product (iv). Augmented product and (v). Potential product.
The core benefit level: This is the fundamental service or benefit that the consumer is really buying. A hotel guest is buying rest or sleep. The purchase of a drill is aiming to buy hotels. Therefore, the product must be designed and packaging to meet the needs or wants of the consumer.
The basic product level: Here, the product must think of converting the core benefit into a basic product and with something, which must accompany it. A designer of hotel room must know that it would consist of a bed, bathroom, towel, desk, dresser and closet. The expected product level: Here the producer must have the fore knowledge of how the buyer or users of the product is expecting the product to look like, brand the product in that product will not be rejected.
The augmented product level: It is where the producer will think of producing a product that will meet the desire of the consumer’s more than their expectation and that will also be ahead of the product of the competitors.
The potential product level: The producer has to put all the initial four product level together, design the product across that line and packaged it very well to come out with real product. It must be noted that the design to be adopted for a product must hot be too complex and it must not be too costly to be able to maximize the profit on sales, packaging should also be able to give the product on image for an effective patronage by the consumers.

1.1                                     BACKGROUND OF THE STUDY
Survival of finest is the mantra of today’s business game. To compete successfully in this business era, the retailer must focus on the customer’s buying experience. To manage a customer’s experience, retailers should understand what “customer experience” actually means. Customer Experience Management is a strategy that focuses the operations and process of a business around the needs of the individual customer. It represents a strategy that results in a win-win value exchange between the retailer and its customers. The goal of customer experience management is to move customers from satisfied to loyal and then from loyal to advocate. This paper focus on the role of macro factors in the retail environment and how they can shape customer experiences and behaviors. Several ways (e.g., Brand, Price, Promotion, Supply Chain Management, Location, Advertising, Packaging and labeling, service mix, and Atmosphere) to deliver a superior customer experience are identified which should result in higher customer satisfaction, more frequent shopping visits, larger wallet shares, and higher profits. The customer comes to a retailing environment with perceptions about two types of brands: the retail brand (e.g., Victoria’s Secret, Starbucks, Wal-mart, Macy’s, Best Buy) and the manufacturer or service brand that is sold in the retail stores (e.g., Verizon, Ralph Lauren, Tide, Dell, Private label brand). Here, the discussion is about the retail brand customer experience, although the ideas put forth below could be investigated in relation to the manufacturer or service brand as well.Packaging plays a major role when products are purchased. After all, it is the first thing seen before malting purchase choices and it is widely regarded that over 50 per cent of purchasing decisions are made at the shelf, or point of purchase. Therefore, packaging which creates differentiation and identity in the relatively homogenous consumer packaged goods industry is therefore highly important.Packaging has a better reach than advertising does, and can set a brand apart from its competitors. It promotes and reinforces the purchase decision not only at the point of purchasing, but also every time the product is used. Packaging in different serving sixes can extend a product into new target markets or help to overcome cost barriers. Packaging can even drive the brand choice (especially in the context of children’s products). As the market becomes more competitive and shelf space is at a premium, products need to be able to stand out from the crowd and packaging needs to provide more than just functional benefits and information. Under time pressure and in low involvement purchases, less time is spent looking at the detail and information provide on packaging this is especially true in the FMGG category. Research into packaging has found that different packaging cues impact how a product is perceived. Often the packaging is perceived to be part of the product and it can be difficult for consumers to separate the two (the concept of gestalt). Aspects such as packaging colour, typography, illustrations and graphics can influence how a product is perceived. Labeling should not be unnecessarily confusing or misleading in order to hide the poor nutritional/ingredient profile of certain products. The decrease in consumer confidence in food safety is not a result of the number of recalls, but instead the high-profile, long-lasting nature of the food safety is not a number of recalls, but instead the high-profile, long-lasting nature of the safety incidents. Packaging is integral to boosting perceptions of safety and will therefore be an important part of more concerted efforts to regain consumer trust going forward.

1.2       STATEMENT OF THE PROBLEM
This research work is intended to identify some operational constraints of product brand branding with a view to providing appropriate solution to such problems.

1.2        OBJECTIVE OF THE STUDY
The following are some basic objective of the study:

1. To examine importance of product branding
2. To examine the effect of bad product branding on the sales volume of any product.
3. To examine the impact of good product branding on sales volume.
4. To identify the secret behind low volume of product sales of the company.
5. To examine means of increasing the sales volume of the product though good product branding.

 1.4       RESEARCH QUESTIONS

1. Do you buy consumer products because of branding?
2. What level of importance do you attach to branding?
3. Does branding make you to respond easily to the purchase of consumer product?
4. Does branding influence your purchase decision process?
5. Do you give consideration to branding before purchase?
6. Does product branding increase consumer’s patronage and company’s profitability?
7. What are the problems encountered in achieving a good product branding?
8. Is there any significant differences between the product branding and the attainment of the company’s objective.
9. Is there any effect of product branding on the profit maximization of this organization?

1.5                                          STATEMENT HYPOTHESIS
The hypotheses below are put in place to check whether or not such relationship exists between the product branding and organizational effectiveness.
Ho:      There is no significant difference between the product design, packaging
and company’s sales volume.
Hi:       There is significant difference between the product branding and
company’s sales volume.
Ho:      There is no significant difference between consumer’s patronage and
profitability of the Organization.
Hi:       There is significant difference between consumer’s patronage and
profitability of Organization.

1.6       SIGNIFICANCE OF THE STUDY
As a researcher, I believe that the outcome of this project work will widen my knowledge on what product branding really means, and the impact of it on consumer’s patronage and company’s profitability. This work is equally important to the organization. It is worthwhile topic the findings of which will enable all manufacturers to gain an insight into the way by which thy can solve some of their problem they might be facing in product branding. The finding will also be a guide to the organization under study on how to implement product branding to achieve organizational objectives. Lastly, this work will be of help to anybody who has intention for further researches on product branding.

1.7       SCOPE OF TUE STUDY
The scope of this research is to examine the impact of product branding on consumer’s patronage with particular reference to Nigeria brewery plc in Lagos. This is a business organization that has dealing with tangible products. It excludes service oriented business organization so as to allow deeper research into the study.

1.8                                          LIMITATIONS OF THE STUDY
The limitations of this study are in the areas inadequate Finance, time constraint, and scarcity of relevant textbooks and uncooperative attitude of the respondents.
Poor Communication: There was some problem on the part of people being investigated. There was communication gap as some people would not understand the English language, the medium of our communication.
Financial Constraints: The financial did not allowed for the staff of Nigeria brewery plc Some staff could be reached while some were always on their field.
Title Constraints: There was no sufficient of time in carrying out the research work by the researcher because of the workload.

1.9                                               DEFINITION OF TERMS
Products: This is anything that can be offered to the market to satisfier want or needs of the people.
Design: This is the totality of feature that affects how a product looks and Functions in term of consumer’s requirement.
Packaging: This is the general group of activities in the product planning that involves designing and producing the container or wrapper for a product.
Product Mix: This is known as product assortment. It is the set of all product and items, which a particular seller offers for sale to buyers.
Product Line: It is a group of products that are closely related because they perform a similar function, they are sold to the same customers, group, they are marketed though the same channels or falls within a given ranges.
Product Width: It is the total number of lines of products, which a company produces or offers for sales.
Product Length: This is the total number of items or product in the product mix of a company.
Branding: This is a name, term sign, symbol or combination of them used to identify the goods or services of one company or group of companies’ product and to differentiate them from that of the competitors.
Line Stretching: Is lengthening the company’s beyond its current range.
Sales Response Function: These are term that shows the relationship between sales volume and a particular element of marketing mix.
Competitors: These are firms that are competing with the company’s products. Customer or market share and for the scarce resource.
Sales Forecast: The estimate of firm’s sales or Income for a specific period.
Standardization: It is the agreement upon certain factors affecting an items such as it’s performance, quality and various dimensions.
Simplification: This is deliberate reduction in variety(ies) of a product.

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CHAPTER TWO: The complete chapter two of “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” is available. Order full work to download. Chapter two of “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” consists of the literature review. In this chapter all the related work on “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” was reviewed.

CHAPTER THREE: The complete chapter three of “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” is available. Order full work to download. Chapter three of “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” consists of the methodology. In this chapter all the method used in carrying out this work was discussed.

CHAPTER FOUR: The complete chapter four of “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” is available. Order full work to download. Chapter four of “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” consists of all the test conducted during the work and the result gotten after the whole work

CHAPTER FIVE: The complete chapter five of “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” is available. Order full work to download. Chapter five of “the impact of branding on patronage of customer goods(a case study of unilever plc, aba abia state)” consist of conclusion, recommendation and references.

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