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TITLE PAGE

BANKER CUSTOMER RELATIONSHIP IN NIGERIA BANKING INDUSTRY

BY

---
EE/H2013/01430
DEPARTMENT OF ----
SCHOOL OF ---
INSTITUTE OF ---

DECEMBER,2018

APPROVAL PAGE

This is to certify that the research work, "banker customer relationship in nigeria banking industry" by ---, Reg. No. EE/H2007/01430 submitted in partial fulfillment of the requirement award of a Higher National Diploma on --- has been approved.

By
---                                                     . ---
Supervisor                                                  Head of Department.
Signature……………….                           Signature……………….        

……………………………….
---
External Invigilator

DEDICATION
This project is dedicated to Almighty God for his protection, kindness, strength over my life throughout the period and also to my --- for his financial support and moral care towards me.Also to my mentor --- for her academic advice she often gives to me. May Almighty God shield them from the peril of this world and bless their entire endeavour Amen.

ACKNOWLEDGEMENT

The successful completion of this project work could not have been a reality without the encouragement of my --- and other people. My immensely appreciation goes to my humble and able supervisor mr. --- for his kindness in supervising this project.
My warmest gratitude goes to my parents for their moral, spiritual and financial support throughout my study in this institution.
My appreciation goes to some of my lecturers among whom are Mr. ---, and Dr. ---. I also recognize the support of some of the staff of --- among whom are: The General Manager, Deputy General manager, the internal Auditor Mr. --- and the ---. Finally, my appreciation goes to my elder sister ---, my lovely friends mercy ---, ---, --- and many others who were quite helpful.

PROJECT DESCRIPTION: This work "banker customer relationship in nigeria banking industry" research material is a complete and well researched project material strictly for academic purposes, which has been approved by different Lecturers from different higher institutions. We made Preliminary pages, Abstract and Chapter one of "banker customer relationship in nigeria banking industry" visible for everyone, then the complete material on "banker customer relationship in nigeria banking industry" is to be ordered for. Happy viewing!!!

TABLE OF CONTENT
Title page                                                                         i
Certification                                                                     ii
Dedication                                                                       iii
Acknowledgement                                                            iv
Title page                                                                                 v

CHAPTER ONE
INTRODUCTION

1. Background of the study
2. Purpose of the study
3. Hypothesis
4. Scope of study
5. Methodology and source of data
6. Organization of the study

CHAPTER TWO
Organization of plan
2.0   Literature review

CHAPTER THREE
3.0   Research methodology
3.1   Development of banking industry
3.2   Structure of Nigerian banking industry
3.3   Practice in the bank
3.4   Regulations guiding the practice in the banking
3.5   The nature of the banker and customer relation
3.6   Terminations of banker and customer relationship
3.7   Reason for relationship

CHAPTER FOUR
4.0   Presentation and analysis of data
4.1   Data presentation
4.2   Analysis of data
4.3   Findings

CHAPTER FIVE
5.0   Summary conclusion and recommendations
5.1   Summary
5.2   Conclusions
5.3   Recommendations 
Bibliography  

CHAPTER ONE

1. INTRODUCTION OF THE STUDY

The role of banking industry in the development any country cannot be over emphasized. Their roles will even be more glaring in case they have enough customers; since it is the deposit of these customers they use to carry out their various roles.
Moreover, banking profession is one of the noble and most respectable in all over the world. The profession is fast gaining its respectability and dignity in Nigeria; this is because many Nigerians prefer to keep their money and other valuables in the bank
Rather than keeping it under their pillows beds and in private safe of individual Nigerian as it was observed in April 1984 during the currency exchange exercise where more shocking discovers were made when it was revealed that there was a tremendous increase in the volume of currency outside the banking system. Without any doubt there must be reason that should be responsible for the above mentioned statements and the reason were not farfetched from the fast that any customer lost faith in the manner in which the banking services are rendered. Many Nigerians were unhappy over the solid way Nigerians, banking commercial bank treat their customers.
Despite the fact that there has been a considerable expansion in the number of bank, as well as their network in Nigeria. This should at least he expanded to promote healthy competition to the advantage of the customers of banking services both in term of quantity and quality public of large had complained about one thing or other against their banks.
It will not  be out of point to say that new and unsure expecting worse dilemma may surface should these problem are not face squarely in order to restore users confidence in financial institutions
This project therefore is an attempt to combine the difference easily identifiable, criticism of banking services. An attempt will equally be made to recommend solutions.

1. PURPOSE OF THE STUDY

Regarding the above the main purpose of this study will be to find out what complaints the customers have against their bank. The awareness of such complains and the possible solution to it.
In doing this the development structure practice and regulations of banking system will be reviewed so as to determine the exempt to which they affect bank/ customers relationship in Nigeria.

1. HYPOTHESIS

the relationship between bank and customer was so  loose in days past when the banking service was announced but for the purpose of this study this hypothesis have formulated for testing throughout the research project – modernization and complex nature of banking services had made the relationship to be more tired than it could be assured

1. SCOPE AND LIMITATION OF THE STUDY

due to the fact that there are many banks, in the country and they are very complex in nature, the collection of data and information will be limited to union bank of Nigeria limited and the tide of financial constrains that is more pronounces every where it is practically a bone creaking issue for researchers to research and time as well contributed to it

1. METHODOLOGY AND SOURCE OF DATA

Source of data will be that of secondary, only by use of text books, journals, news paper, national dailies and other sources of information.

1. ORGANIZATION AND PLAN OF THE STUDY

The essay is broken down into five chapters. Chapter one dealt with the introduction of the study purpose of the study hypothesis scope and limitation of the study methodology and source of data and organization and plan of the study.
Chapter two is the literatures review in which series of definition of bank or banker, bank customer duties of the banker and other than chapter three will base on the research methodology of banker and customer relationship development of banking industry in Nigeria structure of Nigeria banking service practice in the bank.
The nature of the banker and customer relationship, termination of banker and customer relationship and reason for the relationship.  Thereafter, chapter four which will deal with data collection method procedure for data analysis, limitation to the methodology conclusion and problem encountering by banker and customer in the their relationship.
While chapter five concludes the project that is the summary, conclusion and recommendation and conclusively references.

CHAPTER TWO: The chapter one of this work has been displayed above. The complete chapter two of "banker customer relationship in nigeria banking industry" is also available. Order full work to download. Chapter two of "banker customer relationship in nigeria banking industry" consists of the literature review. In this chapter all the related work on "banker customer relationship in nigeria banking industry" was reviewed.

CHAPTER THREE: The complete chapter three of "banker customer relationship in nigeria banking industry" is available. Order full work to download. Chapter three of "banker customer relationship in nigeria banking industry" consists of the methodology. In this chapter all the method used in carrying out this work was discussed.

CHAPTER FOUR: The complete chapter four of "banker customer relationship in nigeria banking industry" is available. Order full work to download. Chapter four of "banker customer relationship in nigeria banking industry" consists of all the test conducted during the work and the result gotten after the whole work

CHAPTER FIVE: The complete chapter five of design and construction of a "banker customer relationship in nigeria banking industry" is available. Order full work to download. Chapter five of "banker customer relationship in nigeria banking industry" consist of conclusion, recommendation and references.

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