EFFECTIVE COMMUNICATION AS A MAJOR DETERMINANT OF ORGANISATION DEVELOPMENT
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TITLE PAGE
EFFECTIVE COMMUNICATION AS A MAJOR DETERMINANT OF ORGANISATION DEVELOPMENT
BY
---
EE/H2013/01430
DEPARTMENT OF ----
SCHOOL OF ---
INSTITUTE OF ---
DECEMBER,2018
APPROVAL PAGE
This is to certify that the research work, "effective communication as a major determinant of organisation development" by ---, Reg. No. EE/H2007/01430 submitted in partial fulfillment of the requirement award of a Higher National Diploma on --- has been approved.
By
--- . ---
Supervisor Head of Department.
Signature………………. Signature……………….
……………………………….
---
External Invigilator
DEDICATION
This project is dedicated to Almighty God for his protection, kindness, strength over my life throughout the period and also to my --- for his financial support and moral care towards me.Also to my mentor --- for her academic advice she often gives to me. May Almighty God shield them from the peril of this world and bless their entire endeavour Amen.
ACKNOWLEDGEMENT
The successful completion of this project work could not have been a reality without the encouragement of my --- and other people. My immensely appreciation goes to my humble and able supervisor mr. --- for his kindness in supervising this project.
My warmest gratitude goes to my parents for their moral, spiritual and financial support throughout my study in this institution.
My appreciation goes to some of my lecturers among whom are Mr. ---, and Dr. ---. I also recognize the support of some of the staff of --- among whom are: The General Manager, Deputy General manager, the internal Auditor Mr. --- and the ---. Finally, my appreciation goes to my elder sister ---, my lovely friends mercy ---, ---, --- and many others who were quite helpful.
PROJECT DESCRIPTION: This work "effective communication as a major determinant of organisation development" research material is a complete and well researched project material strictly for academic purposes, which has been approved by different Lecturers from different higher institutions. We made Preliminary pages, Abstract and Chapter one of "effective communication as a major determinant of organisation development" visible for everyone, then the complete material on "effective communication as a major determinant of organisation development" is to be ordered for. Happy viewing!!!
This study of 32 small and medium-sized industrial enterprises explored eight distinct aspects of communication, as appraised by the staff (n = 493), and innovative performance, assessed by two indicators: perceived innovation effectiveness and patent statistics obtained from the Patent Register at the National Board of Patents and Registration of Trademarks. The results showed that intra-organizational aspects of communication, such as encouragement of initiatives and critical evaluation of performance, were associated with both indicators of innovative performance. In addition, a participative climate and interaction between the personnel in R&D, marketing and production were related to perceived innovative effectiveness, whereas interaction with clients and other firms related to the number of patents in the organization. The link between communication and innovation was interdependent with the organizational and staff characteristics including the number of personnel, administrative and R&D intensity, the level of vocational training, and the age distribution of the staff.
TABLE OF CONTENT
Title page
Certification
Dedication
Acknowledgement
Proposal
CHAPTER ONE
- Introduction
1.1 Objectives of the study
1.2 Scope of the study
1.3 Statement of General Problem
1.4 Rationale for the study
1.5 Limitation and constraints
1.6 Historical background of the organisation
CHAPTER TWO
- Literature Review
- Concept of communication
- Organizational development studies and method of communication
- Importance of communication
- Barriers of communication Characteristics of small scale business
- Remedies for poor communication
- The purpose of communication
- Communication terminology
- Communication flow in organisation.
CHAPTER THREE
- Research methodology
- Method of used for data collection
- Sources of data
- Procedures for data collection
CHAPTER FOUR
- Data analysis and presentation
CHAPTER FIVE
- Summary, Conclusion and Recommendation
- Summary,
- Conclusion
- Recommendation
Bibliography
CHAPTER ONE
1.0 INTRODUCTION
Effective communication is a major determinant of organisation development which as been a great concern for the cooperation as well as the national over the decade and not recently.
The need for effective communication in an organizational development makes the military historical to think of army line of communication in military organizational the teacher towards his students, the superior towards his teacher towards his students, the superior towards his subordinates advice verse.
Also, we must allow the possibility that communication can take place not only between individuals but in firms institutions and government and various business organizations.
Working towards organizational development, it s necessary to obtain and maintain a tight and effective communication gap within the various function in an organisation.
There should be a good relationship between one department and the other and more importantly, between the organisation and its various environmental components.
Communication is an organisation is mainly concerned with how to fund and interprets feelings and as well as ideas and information.
Thus, the word communication can be referred to as an act of imparting or transmitting information.
Communication in an organisation also involves in two ways i.e. the sender and the receiver, an effective communication is of great important in and out of any organisation in relation to this set goals and objectives i.e. if organizational objective are to be achieved.
There must be sound level in their relationship and this could be attained through the deifiers of its communication.
In diviraels ward, there are some communication skills, which an organisation must develop upon i.e. the writing and reading skill written an organisation must develop upon i.e. the writing and reading skill written an organisation. The speaking and listening skill and the proper usage of meeting in an organisation.
The relevance of communication towards organizational development cannot be achieved without the following element or functions.
i. Sender
ii. Message – information
iii. Receive
iv. Feedback – reply.
Effective communication can be viewed in terms of dynamics in an organisation as it occurs in interrelationship between the management and staff.
However, sound ideas and well reasoned decision becomes effective only if it is being transmitted to other and relieved the resumed action or reaction in such an organisation.
The given of an understandable the message by the subordinate to the point that he is able to respond through appropriate action in which effective communication can also be said to be the purposeful and resistful exchange which realist actions and reaction are beings organized in an organisation.
For a purposely communication to be effective towards an organisation development in any organisation. The following must be noticed.
1) The message send must be specific and unambiguous.
2) The message within the outside organisation must be simple
3) The timing of various institutions must be strictly adhere to.
4) The ruler must be one word, one subject.
5) The receiver must understand the expected action.
1.1 OBJECTIVES OF THE STUDY
Communication is essential for internal functioning of any organisation because it intergrades the managerial function especially communication is needed in organisation to effect changes, to influence action towards the welfare of the organisation.
The forms of this study is to ascertain the effectiveness of communication as a major determined or organizational development.
It is to established and disseminate goals of organisation to develop plans for their achievement, to organize human and other resources in the most effective and effect way.
It is also to select development and appraises member of an organisation to lead direct, motivate and create a climate in which its people wants to contribute and more to, to control performance for effective organizational development.
It is also relate the enterprises to its external environment. It is through information exchange that a manager become aware of the suppliers, the claims of stockholder, it is through communication that really organisation income an open system interacting with is environment, a fact whose important is emphased throughout this project.
1.2 SCOPE OF STUDY
Important of effective communication in an organisation in the scope range of this project. It is to determine how an organisation plan and execute its communication process in order to achieve the aim and objectives of such an organisation.
This project will also analyse the various way in which effective communication has been a major determination of an organisation development.
With the help of the case study, it will also determines how the Nigeria Bottling Company (A case study) manages its communication system internally and externally with this sole aim of acquiring and apprehended end.
1.3 STATEMENT OF GENERAL PROBLEMS
This has been in term of the following:
- The size and complexity of an organisation of the determines the rates of its communication of an efficiency in its organizational development.
- Timing is very important in a situation where there is pension around the receive of the message could be in effective.
- Personally and ego conflict has been a major set back towards effective communication. Perties may be seeking their personal different instead of the message this posing a problem against effective communication.
- Irrelevancy in communication and it’s channels furthermore the meaning of the message and conflicting signals takes place.
- Noise has been a feedback to, its an understandable or undaunted part which has contributed a problem to the effective of communication.
1.4 RATIONALE FOR THE STUDY
This study has been partial fulfillment of the requirement for the Award of National Diploma. The study has been known and understand the organizational development which is being redetermined by its effectiveness in its communication.
This study will enable us understand how effective of communication in an organisation determine the development in relation to the case study chosen for this project.
- LIMITATION AND CONSTRAINTS
This project will be limited to the communication system of an organisation (A case study of the Nigeria Bottling Company Plc, Ilorin), with emphasis on effectiveness of communication in an organizational development and the various forms of communication used by the organisation based on the information supplied by the key officials of the Nigeria Bottling Company Plc, Ilorin, its constraints will be on the official of the company is irresponsness and the difficultly of getting a reliable information needed for this project work.
1.6 HISTORICAL BACKGROUND OF THE NIGERIA BOTTLING COMPANY PLC, ILORIN
The Nigeria Bottling Company was one of the companies under the leventis group of company before it was incorporated in the year 1960. The company is owned by the American Investor – having the largest share capital of sixty – eight percent (68%).
The Apapa Branch of the company was to be established in the country but the Oyingbo Branch in Lagos is the headquarter branch of the company.
The company has twenty – two branches as a whole and eight other epilated sister companies.
The choice of Nigeria Bottling Company Plc, Ilorin Branch as our case study is because of its numerous branches depots, mini depots, department and most especially because of its nearness to us. The company has eighteen department which must all relate together and work hand in hand to achieve the management objectives of the company.
The construction of the item branch was completed in the year 1979 and production works begans on 1st of October of the same year. The company started with only eight departments and presently as staff strength of about five hundred.
The Nigeria Bottling company produce various drink consumed National wide such as Cola-cola, fanta, sprite, tonic water, era water and many more product.
Presently, one can confidently say that seventy five present (75%) National wide drink consumed by Nigeria are form the company.
1.6.1.COMMUNICATION IN NIGERIA BOTTLING COMPANY PLC, ILORIN
The main focus of this project is on the need for effective communication as a major importance of organisation development in other to achieve this, some questionnaire were sent out to the company’s employees of this project (The Nigerian Bottling Company Plc, Ilorin).
The communication in the Nigeria Bottling Company Plc Ilorin touches all their objectives can be realized by having a lot of customers and communication is the only means of achieving these.
Formal communication is more superior to other forms of communication in the company. The use of electronic devices is not so common as written message has an advantages occurs in other forms of communication because it is used for record purpose. Through oral communication is used but not common oral takes form of meeting and consultation while interview are in a while and its often done face to face.
The use of telephone could be recommended for installation upwardly directly message are majorly request for communication is the means of achieving company’s objective to reality.
1.6.2 LOCATION
The Nigerian Bottling Company Plc, Ilorin branch is located at off unity road, in Ilorin, Kwara State. The street where its situated is called coca-cola road.
Following the street to some kilometer form the main unity road at the right hand side of the street is the location of the coca-cola Bottling Company Plc, Ilorin Branch.
At the junction of the gates is bolding written “Cola-Cola” on a sign post. There are the administration block at the right side of the entrance into the company’s compound followed by the production building / department. The company is well suited for easy movement and locations within the company’s compound.
1.7 PLAN OF THE STUDY
This project work is basically divided into five (5) chapters:
CHAPTER ONE: Takes on the introduction of the subject matter. If consists of the super significance and definition of terms of the study.
CHAPTER TWO: This is the literature review this entails the works that had been done on this particular topic which was done by other researchers.
CHAPTER THREE: Will talk about the Methodist that the researcher adopted in getting necessary materials or information that will facilitate the success of the research work.
CHAPTER FOUR: Explain how the researcher was able to analysis and present the data he got for his work while the chapter:
CHAPTER FIVE: Brings everything to conclusion the researcher does his summary and give necessary recommendation where needed.
CHAPTER TWO: The chapter one of this work has been displayed above. The complete chapter two of "effective communication as a major determinant of organisation development" is also available. Order full work to download. Chapter two of "effective communication as a major determinant of organisation development" consists of the literature review. In this chapter all the related work on "effective communication as a major determinant of organisation development" was reviewed.
CHAPTER THREE: The complete chapter three of "effective communication as a major determinant of organisation development" is available. Order full work to download. Chapter three of "effective communication as a major determinant of organisation development" consists of the methodology. In this chapter all the method used in carrying out this work was discussed.
CHAPTER FOUR: The complete chapter four of "effective communication as a major determinant of organisation development" is available. Order full work to download. Chapter four of "effective communication as a major determinant of organisation development" consists of all the test conducted during the work and the result gotten after the whole work
CHAPTER FIVE: The complete chapter five of design and construction of a "effective communication as a major determinant of organisation development" is available. Order full work to download. Chapter five of "effective communication as a major determinant of organisation development" consist of conclusion, recommendation and references.
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