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TITLE PAGE

MOTIVATION AS TOOL FOR IMPROVING EMPLOYEE’S PERFORMANCE IN A SERVICE COMPANY

BY

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EE/H2013/01430
DEPARTMENT OF ----
SCHOOL OF ---
INSTITUTE OF ---

DECEMBER,2018

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APPROVAL PAGE

This is to certify that the research work, "motivation as tool for improving employee’s performance in a service company" by ---, Reg. No. EE/H2007/01430 submitted in partial fulfillment of the requirement award of a Higher National Diploma on --- has been approved.

By
---                                                     . ---
Supervisor                                                  Head of Department.
Signature……………….                           Signature……………….        

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External Invigilator

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DEDICATION
This project is dedicated to Almighty God for his protection, kindness, strength over my life throughout the period and also to my --- for his financial support and moral care towards me.Also to my mentor --- for her academic advice she often gives to me. May Almighty God shield them from the peril of this world and bless their entire endeavour Amen.

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ACKNOWLEDGEMENT

The successful completion of this project work could not have been a reality without the encouragement of my --- and other people. My immensely appreciation goes to my humble and able supervisor mr. --- for his kindness in supervising this project.
My warmest gratitude goes to my parents for their moral, spiritual and financial support throughout my study in this institution.
My appreciation goes to some of my lecturers among whom are Mr. ---, and Dr. ---. I also recognize the support of some of the staff of --- among whom are: The General Manager, Deputy General manager, the internal Auditor Mr. --- and the ---. Finally, my appreciation goes to my elder sister ---, my lovely friends mercy ---, ---, --- and many others who were quite helpful.

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PROJECT DESCRIPTION: This work "motivation as tool for improving employee’s performance in a service company" research material is a complete and well researched project material strictly for academic purposes, which has been approved by different Lecturers from different higher institutions. We made Preliminary pages, Abstract and Chapter one of "motivation as tool for improving employee’s performance in a service company" visible for everyone, then the complete material on "motivation as tool for improving employee’s performance in a service company" is to be ordered for. Happy viewing!!!

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The establishment of industries in Nigeria have created a basis for coming together of workers. The coming together is essential for the purpose or achieving organizational goals which include enhancing higher productivity, but the rate at which workers are classified about their working condition are alarming. They embark on quitting their job in preference to where their ego need are satisfied. For management strategies that would enhance the workers ending identification integration and attachment to their organization. This can be achieved through motivation. So motivation as a focal point of this work has been identified as tool which management uses to attract and retain workers in an organization it can improve the productivity level of their organization by adopting motivational strategies. This work is made up of five chapters, i.e from one to five and each toward enhancement of productivity. From this study, it has been believe that motivation is the key tool to increase productivity, when his tool for the promotion of higher productivity and achievement of organizational goal.

TABLE OF CONTENT
Title page                                                                                                         i
Certification                                                                                        ii
Dedication                                                                                           iii
Acknowledgement                                                                               iv
CHAPTER ONE
Introduction                                                                                       

1. Background of the study                                                        1
2. Statement of problems of the study                            2
3. Aims and objectives of the study                                3
4. Significance of the study                                                        4
5. Scope of the study                                                                   5
6. Limitations and constraints to the study                   5

CHAPTER TWO                                                          
Literature review
2.1       Motivation and its concept                                         7
2.2       The importance of motivation to the management 17
2.3       Motivation techniques and strategy                           18
2.4       Organization concept, mission and objective 23
2.5       Types organization objective                                       25
2.6       Means of achieving organization mission and objectives                                                      26
2.7       The impact of motivation on the attainment of employee’s performance                               27

CHAPTER THREE
Research methodology
3.1       Data collection method / techniques                         30
3.2       Data presentation and analysis method                    32
3.3       Definition of population                                                          33
3.4       Sample size and distribution                                      34
3.5       Sample selection                                                                     35

CHAPTER FOUR
Data presentation  and analysis, summary conclusion and recommendation
4.1       Brief history of case study                                                      40
4.2       Data presentation and analysis                                 42
4.3       Summary                                                                                            55
4.4       Conclusion                                                                              56
4.5       Recommendations                                                                   58
References                                                                               59

CHAPTER ONE
INTRODUCTION
1.1       BACKGROUND OF THE STUDY
The term motivation was originally derived from Latin, word “motive” which means the main sprays of action in people. The leader who to incite his follower to reach an objective must hold out the promise of rewarding them. An the reward people seek in life is to fulfill their want, drive and need.
Motivation is interested in the “Why” of human behaviours it tries to unravel the rationales behind human behaviours. Although not all human behaviors are motivated, some are no reflex action habit or instruct, a manager is only interested in those behavior that can be motivated when an individual is left with a choice.
Motivation are those things, which induce an individual to perform. It could be tangible (extrinsic) or intangible (intrinsic). A manager can make effort directed toward sharing motivation by establishing an environment conducice top ascertain drive, i.e motivation is something use toward achieving a desired goal e.g. higher pay, a prestigious title, development of employee’s etc. what a manager to perform effectively and efficiently leads to the company folding up due to the goals of the organization being hindered.

1.2       STATEMENT OF PROBLEMS OF THE STUDY
There effectiveness of management depend on its ability to satisfy the needs of its work force.
What are the factor that often motivating entrepreneurs of perform optimally in Nigeria
How motivation influence employee’s performance in an organization.
How does motivation improved the performance of employees in an organization
What are the effect of motivation in the organization

1.3       AIMS AND OBJECTIVE OF THE STUDY
These are the purposes, aim and targets which the research project is designed to meet, the fundamental objective of the write is to comply with the partial fulfillment of the requirement for the award of National diploma in business studies of kwara state polytechnic, Ilorin.
The broad topic of the project, which is the motivation as a tools of four improving employee’s performance in a service company, a case study of zenith bank plc.
Firstly, to find out the method of research carried out by the method of research carried out by the zenith bank plc.
It will make workers to be efficient and effective in operation which will result to higher performance.
It also easy to know the technique use in motivating employees (zenith bank staff member for higher performance.

1.4       SIGNIFICANCE OF THE STUDY
This research work is expected to contribute immensely to the recognition of motivation as a tools of improving employees performance in a service companies.
Motivation has become increasingly important for organization and companies of all size that to reach their organization objective in a competitive market place.
Top performance of an organization consistently provide high quality work, maintain a high level of performance.
High level of motivation can help keep employees committed to working hard and contributing as much value as possible to the organization to achieve their goals.

1.5       SCOPE OF THE STUDY
This study looks into perfect fact of motivation as a process of attaining organization objective.
Motivation as a topic that very comprehensive in nature that is why we cannot write everything about it but for the purpose of the study we will concern ourselves about concept with how motivation can be use to attaining organization objective and goals.

1.6       LIMITATION AND CONSTRAINTS TO THE STUDY
The major limitation to this project work is time i.e. time was not enough to carryout the research to its fullness.
Also finance is one of the limitation that was hindering a proper research work and lack of co-operation of some members staff are failing to disclose important that were needed this research project.

1.7                                                         PROJECT ORGANISATION
The work is organized as follows: chapter one discuses the introductory part of the work,   chapter two presents the literature review of the study,  chapter three describes the methods applied,  chapter four discusses the results of the work, chapter five summarizes the research outcomes and the recommendations.

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CHAPTER THREE: The complete chapter three of "motivation as tool for improving employee’s performance in a service company" is available. Order full work to download. Chapter three of "motivation as tool for improving employee’s performance in a service company" consists of the methodology. In this chapter all the method used in carrying out this work was discussed.

CHAPTER FOUR: The complete chapter four of "motivation as tool for improving employee’s performance in a service company" is available. Order full work to download. Chapter four of "motivation as tool for improving employee’s performance in a service company" consists of all the test conducted during the work and the result gotten after the whole work

CHAPTER FIVE: The complete chapter five of design and construction of a "motivation as tool for improving employee’s performance in a service company" is available. Order full work to download. Chapter five of "motivation as tool for improving employee’s performance in a service company" consist of conclusion, recommendation and references.

 

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