THE EFFECT OF CONFLICT MANAGEMENT ON BUSINESS ORGANIZATION
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TITLE PAGE
THE EFFECT OF CONFLICT MANAGEMENT ON BUSINESS ORGANIZATION
BY
---
EE/H2013/01430
DEPARTMENT OF ----
SCHOOL OF ---
INSTITUTE OF ---
DECEMBER,2018
APPROVAL PAGE
This is to certify that the research work, "the effect of conflict management on business organization" by ---, Reg. No. EE/H2007/01430 submitted in partial fulfillment of the requirement award of a Higher National Diploma on --- has been approved.
By
--- . ---
Supervisor Head of Department.
Signature………………. Signature……………….
……………………………….
---
External Invigilator
DEDICATION
This project is dedicated to Almighty God for his protection, kindness, strength over my life throughout the period and also to my --- for his financial support and moral care towards me.Also to my mentor --- for her academic advice she often gives to me. May Almighty God shield them from the peril of this world and bless their entire endeavour Amen.
ACKNOWLEDGEMENT
The successful completion of this project work could not have been a reality without the encouragement of my --- and other people. My immensely appreciation goes to my humble and able supervisor mr. --- for his kindness in supervising this project.
My warmest gratitude goes to my parents for their moral, spiritual and financial support throughout my study in this institution.
My appreciation goes to some of my lecturers among whom are Mr. ---, and Dr. ---. I also recognize the support of some of the staff of --- among whom are: The General Manager, Deputy General manager, the internal Auditor Mr. --- and the ---. Finally, my appreciation goes to my elder sister ---, my lovely friends mercy ---, ---, --- and many others who were quite helpful.
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The purpose for carrying out this research is to find out the cause and effect of conflict on organizational effectiveness. This study will reveal that individual worker's response to directive towards achievement of organizational goals is a complex factor.
Conflict management forms the bedrock for peaceful coexistence between employer and employees. The facts remain that conflict is inevitable in any organization. Therefore, the extent to which an organization is able to forge ahead in spite of this necessary unavoidable constraint will depend much on the style of human resources managers, on whose onus rests the arduous ask of conflict management.
The survey research redesigned was employed in this study and the questionnaire was the major research instrument used in this study. Various statistical tools were used in analyzing the collected data, such as, simple percentage analysis for data presentation and Chi-square for testing hypothesis.
Results of the statistical analysis provide solution to the research objectives, questions and the research hypothesis. Thus, conflict management has effect ':In organizational effectiveness in Lagos State University.
TABLE OF CONTENT
Title page
Certification
Dedication
Acknowledgements
Proposal
Table of content
CHAPTER ONE: INTRODUCTION
- Background of the study
- Objective of the study
- Statement of the research problem
- Research question
- Significance of the study
- Scope of the study
- Definition of the terms
- Plan of the study
CHAPTER TWO: LITERATURE REVIEW (INTRODUCTION)
- Meaning of conflict
- Organization of conflict
- Level of conflict
- Types of conflict
- Causes of conflict
- Sources of conflict
CHAPTER THREE: RESEARCH METHODOLOGY
- Method of data collection
- Instrument used
- Population size
- Sample size
- Method of data analysis
- Test for reliability and validity of research instrument
- Historical background
CHAPTER FOUR
4.0 Presentation and analysis of data
4.1 Analysis of response given by the staff of I.T.C
CHAPTER FIVE
Summary of the major finding, conctusion, limitation and recommendation of the study
- Summary of the major finding
- Conclusion of the study
- Limitation of the study
- Recommendations of the study
Bibliography
Appendix
Questionnaire
CHAPTER ONE
- INTRODUCTION
1.1 BACKGROUND OF THE STUDY
In all organizations, there are individual and groups competing for influence on resources, there are different opinions and value, conflict of priorities and goals. There are pressure groups and lobb. Clique and cabals, triviality and bonds of alliance. All these point to the apparent manifestation of persistent confliction all organization.
The question may then be asked; is conflict uncivilized and becoming the natural outcome of counvervaling forces to be unverstood and managed. But not eradicated?
There iws no perfect organization on mathematical pure way of dealing with what an organization should do or how it should be run. These things rare eventually inside or outside the organization dominant coalition.
It makes sense, therefore, for people to nart capture some of what power to influence join or destroy the dominant coalition or at least to do their best to ensure that there are some consistency between their individual interest and value those persuaded and expressed by the organization who are involved in finding compromises, recording difference and living with what is possible rather than what miget be deal.
The essence of business organization is monthly the achievement of objectives set by its founder and added by its environment mainly the various.
In the final analysis , all encompassing objectives could be found for any organization which would have resulted from matching various compatible objectives are resolving mutually exclusive ones.
OBJECTIVES OF THE STUDY
This research work is to determine the make up of people who occupy different levels of the organization pyramids called its manpower; those people have different culture skills and education background, as well as different value, perceptions expectations and role.
The degree with which she met with opposition in protecting her interest value and goal in the organization will determined the frequency of conflict occuracies.
- To examine the nature and pattern of conflict
- To discover the effect of conflict index on the productivity of workers.
- Investigate conflict management that are operative in west African Portland cement plc.
1.3 STATEMENT OF THE RESEARCH PROBLEM
Conflict are viewed by classical and human relation school of thought as destructive. This must be avouded at all cost which the behaviour school believed conflict is not only desirably unavoided but emergize a system to reach its optimum level faster.
Based on the above statement, the research will want to know whether in this approaching twenty first centurt, these views are still authentic or whether they are not or suppose to have a current hypothesis, to what extent can this be generalized on this era of globalization and usuable economy.
The new to tackle these problems is crucial indeed and failure to do so may lead to an organization failure to achieve its objectives.
Therefore, this study will address the following firstly, the problem of recognizing desirable and undersirable conflictisition the organization.
Secondary, the problem of tolerating conflict within organization before the extent at which conflict should be tolerated within the organization.
Thirdly, the problem of identifying causes of conflict within the organization and lastly, the problem of identifying the causes of conflict within the organization as well as leadership style and procedure of managing conflict.
These are some of the problems this research work addressed using latest African Portlant cement (WAPCO) plc, shagamu, works, ewe koro works and head office as a frame work of reference
1.4 RESEARCH QUESTION
The study soughts to examine the conflict management procedures of the employees in west African Portland cement plc and the effect on the organization over all performance.
To accomplish the purpose of the study. The following questions are raised; what has been the interpersonal and inter-group relationship between and among employees in the organization.
What could be done to improve the relationship? Is there any significant relationship between heavely conflict and organization effectiveness
How can organization encourage health conflict and discourage unlikely conflict?
What should be the relationship between the employer and various government conflict management?
1.5 SIGNIFICANT OF THE STUDY
This research work has contributed immensely to the recognition of conflict as tool of maximizing the potential of work force and exposure as manages to the usage of conflict resolution as one tool of developing compatible objectives for the categories of stake holders.
It develops manager’s skills and insight into the mangemetn of conflict and rearing the conflict that cannot be elimnnated in organization. Academically, it contributed to the employers development of local hypothesis for the benefit of small scale industries and promoter and employe study on the topic.
This research work confirms that dynamism of other issues at hand and the velocity at which it duction benefits on conflict management.
1.6 SCOPE OF THE STUDY
The study is to critically examine, the conflict management in west Africa.
Portland cement plc and it focuses on the activities of the company within the (1989 – 1999).
The study also deals with various model conflict management sources and types of conflict.
The study, however, covers all categories of staff, the executive management, senior, Junior management, supervisor and other workers at the three concetion of the company that is in lagos Head office shagamu work and evekoro works.
Also, the study makes recommendations based on the findings about conflict. Some people may feel that a department must be accorded high recognition and others.
1.7 DEFINITION OF TERMS
- Conflict: it is aprocess which begins when one part parcieve that the other had frustrated or is about to frustrate his/her own effort.
- Collective agreement: It is the outcome of the collection bargaining on terms and conditions of employment between the employee (union) and employer.
- Employee: This is the person formonitary mean compensation.
- Employer: he is the one who employs other because of his possession of men of a production.
- Government: She is an institution of people gathering together to control the affairs of a country.
- Grievance: It is a response to a given situation or environment.
- Management: It is the act of getting their done through other
- Organization: It is an arrangement that from a comperate entity for the purpose of getting things done.
- Strike: It is the temporary cessassions of work effect by employee in the pursuance of a grievance or demand.
- Trade Union: An association of person in employment for collective strength in bargain or in regulation of employment relation.
INTRA ORGANIZATIONAL CONFLICT: UNDER THIS LEVEL OF CONFLICT, CONFLICT IS WITHIN ORGANIZATION. IT COMPRISES THE FOLLOWING
- Vertical conflict: It is conflict between a supervisor and his subordinates.
- Horizontal conflict: It exisk between employees or department at the same level.
- Line staff conflict: It often occurs oven resources or the involvement of staff in line decision.
Inter organization conflict: This is the conflict that exists between two or more organization. This can occur because they interring dependent with suppliers customers, competition, government agencies and so on.
1.8 PLAN OF THE STUDY
The project is made up of five capters, which the introductory part of the study consist of background to the study, statement of the problem.
CHAPTER TWO: The chapter one of this work has been displayed above. The complete chapter two of "the effect of conflict management on business organization" is also available. Order full work to download. Chapter two of "the effect of conflict management on business organization" consists of the literature review. In this chapter all the related work on "the effect of conflict management on business organization" was reviewed.
CHAPTER THREE: The complete chapter three of "the effect of conflict management on business organization" is available. Order full work to download. Chapter three of "the effect of conflict management on business organization" consists of the methodology. In this chapter all the method used in carrying out this work was discussed.
CHAPTER FOUR: The complete chapter four of "the effect of conflict management on business organization" is available. Order full work to download. Chapter four of "the effect of conflict management on business organization" consists of all the test conducted during the work and the result gotten after the whole work
CHAPTER FIVE: The complete chapter five of design and construction of a "the effect of conflict management on business organization" is available. Order full work to download. Chapter five of "the effect of conflict management on business organization" consist of conclusion, recommendation and references.
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