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THE EFFECTS OF INFORMATION TECHNOLOGY IN NIGERIA BANKING INDUSTRY

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TITLE PAGE

THE EFFECTS OF INFORMATION TECHNOLOGY IN NIGERIA BANKING INDUSTRY

BY

---
EE/H2013/01430
DEPARTMENT OF ----
SCHOOL OF ---
INSTITUTE OF ---

DECEMBER,2018



APPROVAL PAGE

This is to certify that the research work, "the effects of information technology in nigeria banking industry" by ---, Reg. No. EE/H2007/01430 submitted in partial fulfillment of the requirement award of a Higher National Diploma on --- has been approved.

By
---                                                     . ---
Supervisor                                                  Head of Department.
Signature……………….                           Signature……………….        

……………………………….
---
External Invigilator



DEDICATION
This project is dedicated to Almighty God for his protection, kindness, strength over my life throughout the period and also to my --- for his financial support and moral care towards me.Also to my mentor --- for her academic advice she often gives to me. May Almighty God shield them from the peril of this world and bless their entire endeavour Amen.



ACKNOWLEDGEMENT

The successful completion of this project work could not have been a reality without the encouragement of my --- and other people. My immensely appreciation goes to my humble and able supervisor mr. --- for his kindness in supervising this project.
My warmest gratitude goes to my parents for their moral, spiritual and financial support throughout my study in this institution.
My appreciation goes to some of my lecturers among whom are Mr. ---, and Dr. ---. I also recognize the support of some of the staff of --- among whom are: The General Manager, Deputy General manager, the internal Auditor Mr. --- and the ---. Finally, my appreciation goes to my elder sister ---, my lovely friends mercy ---, ---, --- and many others who were quite helpful.


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ABSTRACT

As Information Technology is vital in banking today, it becomes imperative for banks to realize its impact on operational performance in order to justify capital investments. The objective of this work is to examine how the adoption of Information Technology affects the operations of commercial banks in terms of effectiveness, efficiency, competitiveness, customer base and globalization of the bank. The research methodology involved reviewing the existing network design of the investigating bank and comparing it with the proposed network design solution. The design and simulation results of work revealed that Information Technology led to increase customer satisfaction, improved operational efficiency, reduced transaction time, better competitive edge, reduced the running cost and ushered in swift response in service delivery.

TABLE OF CONTENT
Title page
Certificate
Dedication
Acknowledgement
Table of content

CHAPTER ONE
1.1   Introduction
1.2   Statement of the problem
1.3   Objective of the study  
1.4   Scope and Limitation of the study
1.5   Significance of the study
1.6   Research methodology
1.7   Statement of hypothesis
1.8   Organisation and plan of the study

CHAPTER TWO:      Literature review
2.1   Evolution of computer technology
2.2   Brief review of banking theory
2.3   Areas of information technology Development by bank.
2.4   Effect of information technology on bank service
2.5   Benefit of information technology
2.6   Service provided through information Technology
2.7   Adverse effect of information technology

CHAPTER THREE Research Methodology and case study
3.1   Introduction
3.2   Brief history of UBA Plc
3.3   Method and source of collecting data
3.4   Some application of I.T. on bank services
3.5   Stages of IT in UBA Plc
3.6   Limitation of I.T.

CHAPTER FOUR: Data presentation and analysis
4.1   Introduction
4.2   Presentation
4.3   Analysis of Bank Management Staff and Customer
4.4   Testing of hypothesis
4.5   Generalization
4.6   Policy issue and application

CHAPTER FIVE: Summary, Conclusion and recommendation
5.1   Summary
5.2   Conclusion
5.3   Recommendation
References
Appendix I
Appendix II
Appendix III
CHAPTER ONE

    1. INTRODUCTION

Banking:- in his book “Law of Banking” Dr. Heber Hart tries to define a bank as a company carrying on the businesses of receiving monies and collecting drafts for customers subject to obligation of honoring cheques drawn upon them from time to time by customers to the extent of the amount available on their current account.
The competitive mature of the banking industries and with the numerous customers over the years has brought about the role and the introduction of information technology in coping with the urgency needs to satisfy the needs of bankers in carrying out their daily activities in satisfying their numerous customers.
The introduction of the information technology has saved many banking industries in the area of organization and information of the banking activities in terms of man power accounting procedures are more easily accessible quality. In data selection and processing modeling and packaging of their services, forecasting and other banking services.
The emergency and rapid expansion of information technology in the banking industry has brought to the door of the people all over the world good banking services. Information which has become vital factor in decision making has serious implication on how business is done world-wide. Some of the objectives of every business organization are to satisfy customers needs with quality services or production also maximize profit.
The fact is reflected in the mission statement of the UBA Plc which goes thus “our mission is to provide first class services to air customer delivery by well trained and highly motivated people aided by the best technology generating superior return to shareholders, whole positively importing the community served” (UBA PLC Olatogun 2001). In Nigeria banking services revolves around such activities like handling of cash, keeping of account, collection of cheques and lending of money through loans and advances, provision of international trade among others. All this massive application of information technology improved information technology enables services rendering by banks to be relatively efficient and cost effective than the use of labour intensive banking.

    1. 2 STATEMENT OF RESEARCH PROBLEM

The statement of the problem of this research work is that

  1. What do you understand by information technology?
  2. Is there any relationship between information technology and services delivery ability in Nigeria banks?
  3. What are the challenges and problems faced by banks in pursuit for the technological excellence?
  4. What are the effect of full utilization information technology in delivery of banking services in Nigeria.
  5. What are the services produced through IT.

    1. 3 OBJECTIVE OR PURPOSE OF STUDY

The main objective of the study are:
i       To offer understanding of the information technology.
ii      to explore the relationship between information technology and services delivery ability in Nigeria banks.
iii     To identify the relationship between information technology and services delivery ability in Nigeria banks.
Iii     To identify the problems encountered by banks in pursuit for the technical excellence like poor technical knowledge, erratic power supply etc.
Iv     To analyze the effect of full utilization of information technology in the delivery of banking services in Nigeria banks.
v.     To highlight services provided by information technology

    1. 4 SCOPE AND LIMITATION

This research would be confirmed only to the role of information technology in efficient services delivery in the banking sector or industry with special emphasis in the United Bank of Africa Plc (UBA).
This is also expected to trace the history of computerization in the United Bank of Africa from 1976 to 2009. It will also discuss the evolution of computers and the information technology and efficient services delivery in banking industry with relevance to UBA Plc.
The scope and limited of the study includes financial constraints in the course of the study.
The constraints include low response of banks staff, transportation, cost, inadequate information supply from the respondents.
Despite the above point the research will make everything possible that these limitations never have any prevailing effects in the reliability of the study.

    1. 5 SIGNIFICANCE OF THE STUDY

At present, the business environment especially the banking industry competitive which make a need examination the factor that are responsible for making some banks more effective than others due to some state advantage of information technology.
To government, it keeps the records of workers up to date.
To banks, it makes the industry to be responsible to the modern economic development through efficient financial market based and sustainable accounting structure become, necessary.
To the customers, reduce the long hours of waiting in the banking hall.
To the company, it prevent or minimize the rate of fraud, coupled with the need for effective planning, policy formulation, for casting, data manipulation and processing to be updated.

    1. 6 RESEARCH METHODOLOGY OF THE STUDY

Critically examine and evaluate the role of information technology (IT) in banks services delivery a primary data and secondary data will be used.
The primary data shall be generated through the use of questionnaire and interview.
The quantitative techniques to be used are chi-square, percentage and descriptive analysis. And this is due to the nature of the data that has been generated.
While the secondary data includes the use of textbooks, magazines, financial report, journals, new papers and so on. 

1.7   STATEMENT OF HYPOTHESIS
The general hypothesis is hereby stated for the purpose of this study.
Ho:  Information technology has no impact on the services provided in the banking industry.
Hi:   Information technology has an impact on the services provided in the banking industry.

    1. 8 ORGANIZATION AND PLAN OF STUDY

The structure of this research work has been divided into five chapters.
Chapter one, this chapter will include introduction that in the general background to the study and other variable associated will be highlighted.
Chapter two, literature review of the study breakdown into subheading like history and evolution of the chapter.
Chapter three, research methodology which are primary and secondary data and other subheadings.
Chapter four, this chapter contains data presentation, data specification etc.

        Chapter five, this chapter deals with summary of findings, summary and conclusion.

CHAPTER TWO: The chapter one of this work has been displayed above. The complete chapter two of "the effects of information technology in nigeria banking industry" is also available. Order full work to download. Chapter two of "the effects of information technology in nigeria banking industry" consists of the literature review. In this chapter all the related work on "the effects of information technology in nigeria banking industry" was reviewed.

CHAPTER THREE: The complete chapter three of "the effects of information technology in nigeria banking industry" is available. Order full work to download. Chapter three of "the effects of information technology in nigeria banking industry" consists of the methodology. In this chapter all the method used in carrying out this work was discussed.

CHAPTER FOUR: The complete chapter four of "the effects of information technology in nigeria banking industry" is available. Order full work to download. Chapter four of "the effects of information technology in nigeria banking industry" consists of all the test conducted during the work and the result gotten after the whole work

CHAPTER FIVE: The complete chapter five of design and construction of a "the effects of information technology in nigeria banking industry" is available. Order full work to download. Chapter five of "the effects of information technology in nigeria banking industry" consist of conclusion, recommendation and references.

 

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